Outbound Process | General | Forum

Conducting a customer survey is the most important in an outbound process. For improved consumer experience, businesses often need to conduct surveys to understand the behaviour and changing demands of the customers. In an outbound process, customer retention is an attempt to make outbound calls to the customers in order to make them feel connected with the brand. The motive behind this exercise is to retain loyal customers and also engage new customers for the brand’s overall expansion.